At Eternal Glow, we prioritize customer satisfaction and are committed to providing high-quality products. If you receive a defective product, you can return it within 14 days of delivery. To initiate a return, email us at flame.mist@yahoo.com with the subject line "Defective Product Return," including your proof of the defect (photos or videos). Our customer service team will review your email, and if the defect is verified, we will authorize the return and provide a shipping address. Once we receive and analyze the returned product, if the defect is confirmed, we will process your refund promptly. Refunds will be credited to the original method of payment within 7-10 business days. Thank you for choosing Eternal Glow, where your satisfaction is our priority. If you have any questions, please contact us at flame.mist@yahoo.com